tag:status.synapsefi.com,2005:/historySynapse Status - Incident History2024-03-19T01:48:54-07:00Synapsetag:status.synapsefi.com,2005:Incident/198860902024-02-08T05:41:51-08:002024-02-08T05:41:52-08:00February 2024 Database Cluster Upgrade<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:41</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>05:23</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>08:28</var> PST</small><br><strong>Scheduled</strong> - We continue to make enhancements to the infrastructure for our customers. We are on schedule to perform a database cluster upgrade on Thursday, February 8th between 4am to 8am Pacific Standard Time. No downtime is expected and we will be closely monitoring to prevent & minimize any interruption to services and transactions until the maintenance is completed. We will notify here with updates.</p>tag:status.synapsefi.com,2005:Incident/196481272024-01-17T04:01:15-08:002024-01-17T04:01:15-08:00January 17th PROD Cluster Upgrade (4 of 4)<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>04:01</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:01</var> PST</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the last of four planned Cluster updates to our PROD environment on Wednesday, January 17th between 1am and 4am PST. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/196481102024-01-15T02:07:51-08:002024-01-15T02:07:51-08:00January 15th PROD Cluster Upgrade (3 of 4)<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>02:07</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>01:53</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> PST</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the third of four planned Cluster updates to our PROD environment on Wednesday, January 15th between 1am and 4am PST. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/195987502024-01-10T02:42:32-08:002024-01-10T02:42:32-08:00January 10th PROD Cluster Upgrade (2 of 4)<p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>02:42</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>02:34</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:41</var> PST</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the second of four planned Cluster updates to our PROD environment on Wednesday, January 10th between 1am and 4am PST. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/195987092024-01-08T02:35:17-08:002024-01-08T02:35:17-08:00January 8th PROD Cluster Upgrade (1 of 4)<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>02:35</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>02:14</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:36</var> PST</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the first of four planned Cluster updates to our PROD environment starting Monday, January 8th between 1am and 4am PST. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/195986852024-01-04T02:32:45-08:002024-01-04T02:32:45-08:00UAT Cluster Upgrade Maintenance<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>02:32</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>02:24</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>21:31</var> PST</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are on schedule to perform a cluster upgrade in our UAT environment on Thursday, January 4th between 1am and 4am PST. We will post here any important updates and notify when the UAT upgrade is completed.</p>tag:status.synapsefi.com,2005:Incident/195087572024-01-11T09:44:18-08:002024-01-11T09:44:18-08:00Late Delivery of ACH + Wire Files By Partner Bank<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Update</strong> - Synapse has observed a number of these files successfully clearing, however has now accrued a number of more recent wire files which have delays in processing.<br /><br />While we cannot directly unblock this issue ourselves, we are in daily contact with our banking partner as we try to reduce negative impact to customers as much as is within our power to do so.<br /><br />Synapse is actively tracking and monitoring the status of file origination on a daily basis.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>11:19</var> PST</small><br><strong>Identified</strong> - -</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>11:16</var> PST</small><br><strong>Investigating</strong> - Synapse has been made aware of a processing delay by one of our partner banks for ACH Payments + Returns.<br /><br />This issue is unrelated to recent processing delays. We are actively communicating with our partner and will provide details as they become available.</p>tag:status.synapsefi.com,2005:Incident/194325632023-12-21T14:51:37-08:002023-12-21T14:51:37-08:00Delays on ACH + Wires<p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>14:51</var> PST</small><br><strong>Resolved</strong> - Synapse has confirmed that all delayed ACH + Wire transactions have been processed outside of 3 clients who we are actively communicating with.<br /><br />We will continue to monitor the limited wire exposure for these clients as we try to wrap up this extended delay in processing.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>08:48</var> PST</small><br><strong>Update</strong> - Synapse has confirmed the successful transmission of all outstanding ACH at all banking partners.<br /><br />We are also monitoring the release of a large number of outstanding wires this morning and will post updates as that transmission completes.</p><p><small>Dec <var data-var='date'>21</var>, <var data-var='time'>08:06</var> PST</small><br><strong>Update</strong> - As of mid-day yesterday, Synapse was able to successfully clear the majority of any previously held ACH transactions. Similar progress was made with wires.<br /><br />We are currently working through updating our reconciliation to identify what if any transactions remain in a delayed state with our banking partners.</p><p><small>Dec <var data-var='date'>13</var>, <var data-var='time'>15:15</var> PST</small><br><strong>Monitoring</strong> - Synapse is continuing to experience intermittent delays on some Originated (outgoing) ACH + Wires.<br /><br />We expect these delays to continue, and are actively engaging our banking partners to ensure prompt delivery of payments where possible.<br /><br />We will continue to post updates as information becomes available.</p>tag:status.synapsefi.com,2005:Incident/190508812023-11-13T08:11:24-08:002023-11-13T08:11:24-08:00Wire Processing Delay<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>08:11</var> PST</small><br><strong>Resolved</strong> - The bank partner's issue has been resolved and all late wires have been processed.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:21</var> PST</small><br><strong>Update</strong> - We are currently experiencing delays with some wire processing due to a bank partner issue. The impacted banking partner is working to mitigate the issue. We will continue to post updates as we get more information and will ensure all wires are processed once the banking partner issue is resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>15:21</var> PST</small><br><strong>Update</strong> - We are currently experiencing delays with some wire processing due to a bank partner issue. The impacted banking partner is working to mitigate the issue. We will continue to post updates as we get more information and will ensure all wires are processed once the banking partner issue is resolved.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>14:59</var> PST</small><br><strong>Identified</strong> - We are currently experiencing delays with some wire processing due to a bank partner issue. The impacted banking partner is working to mitigate the issue. We will continue to post updates as we get more information and will ensure all wires are processed once the banking partner issue is resolved.</p>tag:status.synapsefi.com,2005:Incident/186444132023-09-29T13:05:28-07:002023-09-29T13:05:28-07:00Wire Origination Outage<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>13:05</var> PDT</small><br><strong>Resolved</strong> - Final update: All wires processed. No customers should expect or experience any delays.<br /><br />Thank you for you patience again, and have a great weekend.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:12</var> PDT</small><br><strong>Update</strong> - We have successfully pushed our first wires batch as previously communicated.<br /><br />We are currently working though the remaining wires for today without issue.<br /><br />We are not expecting any further issues. The next communication will be in ~30-45 minutes giving full confirmation of no negative impact to customers.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:44</var> PDT</small><br><strong>Monitoring</strong> - Based on updates from our partner, we have successfully been able to post wire for the last ~30 minutes.<br /><br />We are currently working through wrapping up transmission of the first batch of the day - which should complete in the next 15 minutes.<br /><br />Once all of these wires have been confirmed as delivered we will begin processing the remaining wires for today.<br /><br />We are cautiously optimistic that as long as no further issues are encountered there should be no material impact to our customers.<br /><br />Thank you for your patience as always as we try to work through these issues.</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>10:18</var> PDT</small><br><strong>Identified</strong> - We are currently experiencing an outage around wire transmission as a result of an incident at our banking partner.<br /><br />We are escalating communications to see if there is any work around for this outage, but it is our understanding that this incident is related to our partner's vendor and options may be limited.<br /><br />We will continue to update status through the end of the wire transmission window which does not close for another few hours.</p>tag:status.synapsefi.com,2005:Incident/185402292023-09-18T18:10:19-07:002023-09-18T18:10:19-07:00Degraded Performance with Logging into Dashboards<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>18:10</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:08</var> PDT</small><br><strong>Monitoring</strong> - We have identified the issue was related to an AWS Network Outage. AWS has reported the outage as resolved on their end. Dashboard login should be working as normal. We will continue to monitor this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:50</var> PDT</small><br><strong>Investigating</strong> - We are experiencing degraded performance with users attempting to log into our Admin & Client Dashboards. We are currently investigating the issue and will update this incident as soon as we have more detail.</p>tag:status.synapsefi.com,2005:Incident/183985502023-09-14T09:14:13-07:002023-09-14T09:14:13-07:00September 14th PROD Cluster Upgrade (4 of 4)<p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>09:14</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>08:59</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>14</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:31</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the last of four planned Cluster updates to our PROD environment on Thursday, September 14th between 6am and 10am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/183985252023-09-13T03:13:53-07:002023-09-13T03:13:53-07:00September 13th PROD Cluster Upgrade (3 of 4)<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>03:13</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>03:00</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:28</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the third of four planned Cluster updates to our PROD environment on Wednesday, September 13th between 1am and 5am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/184806112023-09-13T00:31:22-07:002023-09-13T00:31:22-07:00Degraded Services Causing Outage<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>00:31</var> PDT</small><br><strong>Resolved</strong> - We experienced degraded performances with our services on 9/12 between approximately 7:05 AM PDT to 9:16 AM PDT. The issue has been resolved and all services are operating normally. Our team is currently investigating the root cause.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>09:24</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are working on implementing a fix. Additional updates to follow.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>07:38</var> PDT</small><br><strong>Investigating</strong> - We are experiencing an outage across all services. Our team is currently investigating.</p>tag:status.synapsefi.com,2005:Incident/183985062023-09-12T02:50:33-07:002023-09-12T02:50:33-07:00September 12th PROD Cluster Upgrade (2 of 4)<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>02:50</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>02:23</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:26</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the second of four planned Cluster updates to our PROD environment on Tuesday, September 12th between 1am and 4am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/183984512023-09-11T02:10:14-07:002023-09-11T02:10:14-07:00September 11th PROD Cluster Upgrade (1 of 4)<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>02:10</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>01:48</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>11:21</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the first of four planned Cluster updates to our PROD environment starting Monday, September 11th between 1am and 3am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/183031832023-08-30T07:50:41-07:002023-08-30T07:50:41-07:00UAT Cluster Upgrade Maintenance<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>07:50</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>07:40</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>28</var>, <var data-var='time'>23:26</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are on schedule to perform a cluster upgrade in our UAT environment on Wednesday, August 30th between 6am and 10am PT. We will post here any important updates and notify when the UAT upgrade is completed.</p>tag:status.synapsefi.com,2005:Incident/177931922023-07-08T00:50:42-07:002023-07-08T00:50:42-07:00Required Database Maintenance on 7/8 at 12am PT<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>00:50</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>00:32</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>00:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>12:32</var> PDT</small><br><strong>Scheduled</strong> - We are undergoing database maintenance on Saturday, July 8th between 12am to 2am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will post here any important updates and notify when the maintenance is completed.</p>tag:status.synapsefi.com,2005:Incident/173440762023-05-31T07:56:50-07:002023-05-31T07:56:50-07:00May 31st PROD Cluster Upgrade (4 of 4)<p><small>May <var data-var='date'>31</var>, <var data-var='time'>07:56</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>07:18</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>12:06</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the last of four planned Cluster updates to our PROD environment on Wednesday, May 31st between 6am and 10am PDT. During the maintenance, we do not expect any impact but will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/173433652023-05-30T03:37:03-07:002023-05-30T03:37:03-07:00May 30th PROD Cluster Upgrade (3 of 4)<p><small>May <var data-var='date'>30</var>, <var data-var='time'>03:37</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>03:22</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>10:39</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the third of four planned Cluster updates to our PROD environment on Tuesday, May 30th between 1am and 4am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/172850172023-05-24T02:29:15-07:002023-05-24T02:29:15-07:00May 24th PROD Cluster Upgrade (2 of 4)<p><small>May <var data-var='date'>24</var>, <var data-var='time'>02:29</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>02:10</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>24</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>18:08</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>18:05</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the second of four planned Cluster updates to our PROD environment on Wednesday, May 24th between 1am and 4am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/172849972023-05-23T01:38:39-07:002023-05-23T01:38:39-07:00May 23rd PROD Cluster Upgrade (1 of 4)<p><small>May <var data-var='date'>23</var>, <var data-var='time'>01:38</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>01:23</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>18:09</var> PDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>May <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are performing the first of four planned Cluster updates to our PROD environment starting Tuesday, May 23rd between 1am and 3am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will notify here when the maintenance has started and completed.</p>tag:status.synapsefi.com,2005:Incident/172582792023-05-17T09:44:52-07:002023-05-17T09:44:52-07:00UAT Cluster Upgrade Maintenance<p><small>May <var data-var='date'>17</var>, <var data-var='time'>09:44</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>09:32</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>17</var>, <var data-var='time'>07:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>15</var>, <var data-var='time'>12:21</var> PDT</small><br><strong>Scheduled</strong> - We continue to make enhancements to the Infrastructure for our customers. We are on schedule to perform a cluster upgrade in our UAT environment on Wednesday, March 17th between 7am and 10am PDT. We will post here any important updates and notify when the UAT upgrade is completed.</p>tag:status.synapsefi.com,2005:Incident/171564612023-05-11T01:44:10-07:002023-05-11T01:44:10-07:00May 11th Cluster Scheduled Maintenance<p><small>May <var data-var='date'>11</var>, <var data-var='time'>01:44</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>01:26</var> PDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>May <var data-var='date'>11</var>, <var data-var='time'>01:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:40</var> PDT</small><br><strong>Scheduled</strong> - We are on schedule to perform cluster maintenance on Thursday, May 11th between 1am to 3am PDT. During the maintenance, we will be closely monitoring to prevent & minimize interruption to services and transactions. We will post here any important updates and notify when the maintenance is completed.</p>tag:status.synapsefi.com,2005:Incident/171283682023-05-03T04:29:22-07:002023-05-03T04:29:22-07:00Degraded Webhook Services<p><small>May <var data-var='date'> 3</var>, <var data-var='time'>04:29</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>04:27</var> PDT</small><br><strong>Update</strong> - Backfill of previous webhooks is 100% completed. We will continue to monitor and post updates. New webhooks are continuing to process as normal.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>03:01</var> PDT</small><br><strong>Update</strong> - We are continuing to backfill previous webhooks and are 75% completed. We will continue to monitor and post updates. New webhooks are continuing to process as normal.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>01:51</var> PDT</small><br><strong>Update</strong> - We are continuing to backfill previous webhooks and are 50% completed. We will continue to monitor and post updates. New webhooks are continuing to process as normal.</p><p><small>May <var data-var='date'> 3</var>, <var data-var='time'>00:32</var> PDT</small><br><strong>Update</strong> - We are continuing to backfill previous webhooks and are 25% completed. We will continue to monitor and post updates. New webhooks are processing as normal.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>23:11</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented. We are backfilling previous webhooks. New webhooks are processing as normal. We will continue to monitor the issue.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>22:14</var> PDT</small><br><strong>Investigating</strong> - We are seeing degraded services within our webhook services. Our team is currently investigating the scope and impact.</p>