Minor Service Outage

About This Site

We continuously monitor the status of all Synapse services. If there are any interruptions in a service, a note will be posted here.

CORE APIs   ? Operational
[UAT] CORE APIs   ? Operational
Developer Dashboard   ? Operational
Newton APIs Operational
Physical ID Verification API   Operational
Video Auth API   ? Operational
Sherlock APIs Operational
Screenings API   Operational
Identity Verification API   Operational
Bank Login APIs ? Partial Outage
Ally   Operational
Bank of America   Operational
Bank of the West   Operational
BB&T Bank   Operational
Capital One 360   Operational
Charles Schwab   Operational
Chase   Operational
Citibank   Operational
Fidelity   Operational
First Tennessee   Operational
Navy Federal Credit Union (NFCU)   Partial Outage
PNC   Operational
Regions   Operational
SunTrust   Operational
TD Bank   Operational
US Bank   Operational
USAA   Operational
Wells Fargo   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
CORE API Uptime
Fetching
UAT CORE API Uptime
Fetching
Bank Logins Uptime
Fetching
Newton API Uptime
Fetching
Sherlock Screenings API
Fetching
Sherlock Identity Verification API
Fetching
Past Incidents
Jan 20, 2018

No incidents reported today.

Jan 19, 2018

No incidents reported.

Jan 18, 2018
Resolved - Everything seems to be performing well. So marking the incident as resolved.
Jan 18, 13:02 PST
Update - We are done with indexing and cycling (rather upgrading) hosts. But we are still monitoring performance.
Jan 18, 12:41 PST
Monitoring - We are almost done here. We will update you shortly.
Jan 18, 12:30 PST
Investigating - We are cycling hosts and rebuilding some new database indexes. You might experience minor disruptions in the service for next couple of minutes. We will update you shortly.
Jan 18, 11:34 PST
Jan 17, 2018

No incidents reported.

Jan 16, 2018
Resolved - We are happy with the performance here, thus marking the incident as resolved.
Jan 16, 18:28 PST
Monitoring - We are happy with the new build and are now pushing it to production. However, we will keep on monitoring the performance for awhile.
Jan 16, 18:12 PST
Identified - Currently user verifications are taking longer than expected (from 5-10 seconds to couple of minutes in some cases). This happened due to a non-optimized build being pushed to UAT and production which really did not reveal itself until it was stress tested with high usage. We are currently testing the new build on UAT. Once we are satisfied with the performance we will be pushing the new build to production. We will update you shortly.
Jan 16, 17:52 PST
Resolved - The connection issues have been resolved.
Jan 16, 18:27 PST
Monitoring - The connection issues have been resolved. However, we will keep on monitoring the performance for awhile.
Jan 16, 18:14 PST
Investigating - Currently some bank login requests are experiencing connection issues. We are working on the issue and will update you shortly.
Jan 16, 17:55 PST
Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018

No incidents reported.

Jan 12, 2018

No incidents reported.

Jan 11, 2018

No incidents reported.

Jan 10, 2018

No incidents reported.

Jan 9, 2018
Postmortem - Read details
Jan 9, 15:33 PST
Resolved - This incident has been resolved.
Jan 9, 15:32 PST
Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.

Jan 6, 2018

No incidents reported.